Emerson College Systems Status
All Systems Operational
Banner - Student Registration Operational
Canvas ? Operational
Canvas Document Previewing Operational
Canvas Imports and Exports Operational
Canvas Media Tools Operational
Canvas Notifications Operational
Canvas - other Operational
Degree Works Operational
Duo Operational
Single Sign-On (Emerson Hosted) Operational
Duo Core Authentication Service Operational
Duo SMS Message Delivery Operational
Duo Phone Call Delivery Operational
Duo Push Delivery Operational
Emerson Websites ? Operational
Emerson Mobile App ? Operational
Google Workspace Operational
Google Calendar Operational
Google Docs Operational
Google Drive Operational
Gmail Operational
Google Groups Operational
Google Hangouts Operational
Google Sheets Operational
Networking Operational
Eduroam (Boston) Operational
Guest Wireless (Boston) Operational
Wired Network (Boston) Operational
Hosted DNS Service Operational
Phone System (Boston) Operational
Panopto Operational
Panopto Website Operational
Panopto Video Playback Operational
Panopto Search Operational
Panopto Recording / Uploading Operational
Panopto Processing / Encoding Operational
Printing Operational
Student Printing (Pharos) ? Operational
Staff & Faculty Printing (PrinterLogic) ? Operational
ScreenCloud ? Operational
SentinelOne ? Operational
SpaceBook (EMS) ? Operational
Slack Operational
Slack Apps/Integrations Operational
Slack Apps/Integrations/APIs Operational
Slack Posts/Files Operational
Slack Messaging Operational
Slack Search Operational
Software Operational
Adobe Creative Cloud Operational
Microsoft Office Operational
WebCheckout ? Operational
Workday Operational
Zendesk ? Operational
Zoom Operational
Zoom Meetings Operational
Zoom Web Portal Operational
Zoom Download Center Operational
Zoom Video Webinars Operational
Zoom Chat Operational
CBORD Operational
Word.emerson.edu ? Operational
Argos ? Operational
160 Boylston Street | Facilities Operational
Heating/Cooling | 160 Boylston Street Operational
Power | 160 Boylston Street Operational
Plumbing | 160 Boylston Street Operational
Elevators | 160 Boylston Street Operational
172 Tremont Street | Facilities Operational
Heating/Cooling | 172 Tremont Street Operational
Power | 172 Tremont Street Operational
Plumbing | 172 Tremont Street Operational
Elevators | 172 Tremont Street Operational
20 Park Plaza | Facilities Operational
Heating/Cooling | 20 Park Plaza Operational
Power | 20 Park Plaza Operational
Plumbing | 20 Park Plaza Operational
Elevators | 20 Park Plaza Operational
2 Boylston Place | Facilities Operational
Heating/Cooling | 2 Boylston Place Operational
Power | 2 Boylston Place Operational
Plumbing | 2 Boylston Place Operational
Elevators | 2 Boylston Place Operational
52 Summer Street | Facilities Operational
Heating/Cooling | 52 Summer Street Operational
Power | 52 Summer Street Operational
Plumbing | 52 Summer Street Operational
Elevators | 52 Summer Street Operational
80 Mason Street | Facilities Operational
Heating/Cooling | 80 Mason Street Operational
Power | 80 Mason Street Operational
Plumbing | 80 Mason Street Operational
Elevators | 80 Mason Street Operational
Ansin Building, 180 Tremont Street | Facilities Operational
Heating/Cooling | Ansin Building Operational
Power | Ansin Building Operational
Plumbing | Ansin Building Operational
Elevators | Ansin Building Operational
Colonial Building, 100 Boylston Street | Facilities Operational
Heating/Cooling | Colonial Building Operational
Power | Colonial Building Operational
Plumbing | Colonial Building Operational
Elevators | Colonial Building Operational
Little Building, 80 Boylston Street | Facilities Operational
Heating/Cooling | Little Building Operational
Power | Little Building Operational
Plumbing | Little Building Operational
Elevators | Little Building Operational
Majestic Theater | Facilities Operational
Heating/Cooling | Majestic Theater Operational
Power | Majestic Theater Operational
Plumbing | Majestic Theater Operational
Elevators | Majestic Theater Operational
Paramount Building, 555 Washington | Facilities Operational
Heating/Cooling | Paramount Operational
Power | Paramount Operational
Plumbing | Paramount Operational
Elevators | Paramount Operational
Piano Row, 150 Boylston Street | Facilities Operational
Heating/Cooling | Piano Row Operational
Power | Piano Row Operational
Plumbing | Piano Row Operational
Elevators | Piano Row Operational
State Transportation Building | Facilities Operational
Heating/Cooling | State Transportation Building Operational
Power | State Transportation Building Operational
Plumbing | State Transportation Building Operational
Elevators | State Transportation Building Operational
Tufte Building, 10 Boylston Place | Facilities Operational
Heating/Cooling | Tufte Building Operational
Power | Tufte Building Operational
Plumbing | Tufte Building Operational
Elevators | Tufte Building Operational
Union Bank, 216 Tremont Street | Facilities Operational
Heating/Cooling | Union Bank, 216 Tremont Street Operational
Power | Union Bank, 216 Tremont Street Operational
Plumbing | Union Bank, 216 Tremont Street Operational
Elevators | Union Bank, 216 Tremont Street Operational
Walker Building, 120 Boylston Street | Facilities Operational
Heating/Cooling | Walker Building Operational
Power | Walker Building Operational
Plumbing | Walker Building Operational
Elevators | Walker Building Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2025

No incidents reported today.

Feb 18, 2025

No incidents reported.

Feb 17, 2025

No incidents reported.

Feb 16, 2025

No incidents reported.

Feb 15, 2025

No incidents reported.

Feb 14, 2025

No incidents reported.

Feb 13, 2025
Resolved - We are now seeing text and phone call logins work successfully. Duo's status page is reporting the same.

Additionally, Duo Mobile/Push users were being prompted to put in a "verify" code every time they logged in with Duo Push, so it was not remembering user logins. We are seeing that fixed now as well, in which the users are not getting prompted for a "verify" code every time and Duo is remembering their browser.

You can begin using your normal authentication methods (call/text/Duo Push) again at any time.

We will continue monitoring Duo's status page for any other news. For any additional help, please email helpdesk@emerson.edu.

Feb 13, 17:44 EST
Identified - Duo has posted on their status page that they have identified the issue and are working on a fix.

We have confirmed that the issue is limited to users who log into Duo with text or phone call. Users who use Duo Push have been able to log in normally throughout the incident.

We have emailed the campus for workaround instructions.

Feb 13, 14:35 EST
Investigating - We are receiving reports from some users that they are unable to log into services with Duo. Some are being prompted to log in with bypass codes. We have helped some users but others are still receiving errors.

We believe there is a service problem with Duo itself and are investigating. Please stand by while we collect more information. We will be in contact as soon as there's a confirmed solution.

Feb 13, 13:14 EST
Feb 12, 2025

No incidents reported.

Feb 11, 2025

No incidents reported.

Feb 10, 2025

No incidents reported.

Feb 9, 2025

No incidents reported.

Feb 8, 2025

No incidents reported.

Feb 7, 2025

No incidents reported.

Feb 6, 2025

No incidents reported.

Feb 5, 2025

No incidents reported.